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Smart Customers, Stupid Companies
Smart Customers Stupid Companies outlines four disruptive forces that are making customers smarter than the companies that wish to serve them. Intelligent companies will be able to respond to and profit from greater customer expectations.
http://www.smartcustomers.com
PageRank: 4/10
(Clicks: 1; Listing added: Jun 14, 2012)
Tags:
customer relationship management
customer technology
distruptive innovation
business innovation
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